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Complaints & Suggestions · Partnerships · Careers

Complaint

Complaints & Suggestions

Response within 30 minutes during business hours, within 3 hours outside business hours.

Partnerships

Supplier Partnerships

A major OTA takes 30–40% commission, squeezing supplier profits and limiting service investment. Another OTA charges 6.5% commission with 45-day settlement — your money sits on their platform. LiMao is direct-operated — 0% commission, all profits stay with suppliers, so service has real motivation.

🏨 Hotels
4-diamond minimum, location over star rating. Long-term contract rates, not platform bidding. Guaranteed room availability in peak season, no arbitrary price cuts in low season. Corporate settlement, no 45-day delays.
🚐 Fleet
Primarily 7-seat business vans, fully licensed. Fixed vehicle models, no mystery dispatching. Drivers on fixed salary, no shopping kickbacks. Long-term partnership, not one-off deals.
🎫 Attractions & Experiences
Quality attraction tickets, unique experiences (bamboo rafting, horseback riding, intangible heritage crafts, etc.). Direct contracts with attractions, no platform distribution — transparent pricing.

Please include: resource type, location, and contact info. We'll respond after evaluation.

Careers

Join LiMao

We're building a team obsessed with service quality. If you're in travel not out of passion, at least because you can't stand how the industry treats guests as traffic metrics — there might be a role for you below.

Travel Concierge
Own the full client experience from pre-trip planning and itinerary coordination through post-trip follow-up. You're responsible for each guest's satisfaction end-to-end, not just handing off orders.

Requirements: Bachelor's degree or above. Familiar with Chinese cultural norms. Excellent communication and coordination skills, able to maintain service standards across multiple threads. Travel industry experience preferred. Remote or based in Chenzhou/Changsha.
Driver-Guide
On-site accompaniment at destinations, earning recognition through professional service. Fixed salary — income depends on service quality, not shopping.

Requirements: Bachelor's degree or above. Hold tourism transport qualifications. Familiar with destination road conditions, culture, and history. Strong service mindset and communication skills. Multiple locations: Xinjiang, Yunnan, Sichuan, Xi'an, Beijing, etc.
Quality Supervisor
Independent from the operations team, responsible for service quality audits and improvement cycles. Post-trip follow-ups on vehicle condition, driver-guide performance, and hotel standards — identifying systemic issues from data and driving improvements.

Requirements: Bachelor's degree or above. 3+ years in the travel industry. Willing to travel. Data analysis skills. Based in Chenzhou/Changsha.
Social Media Specialist
Create content based on real client experiences. Itinerary records, client feedback, destination culture — presented truthfully, never artificially embellished.

Requirements: Bachelor's degree or above. Content creation experience on Xiaohongshu/Video Channels. Able to independently handle topic selection, filming, editing, and publishing. Travel content experience preferred. Based in Chenzhou/Changsha.