FAQ

Satisfaction comes from three dimensions: First, no deception — Ten Commitments written into the contract, double compensation for any single breach; Second, more value for the same price — structural enhancements (high-speed rail to Jiuzhaigou saving 6 hours on mountain roads, full Duku Highway route, complete Erhai Lake loop, Jade Dragon Snow Mountain Glacier Cableway, first entry at every scenic spot); Third, someone has your back when things go wrong — a concierge follows through pre-trip, during, and post-trip; direct management of driver-guides; independent quality inspections; at least one company leader in the group chat.

1. All-inclusive pricing (no extra payments after arrival) 2. Pure sightseeing, no shopping stops 3. Hotel confirmed upon booking (the hotel name provided is the final accommodation; otherwise upgraded to a better one) 4. Contract main body matches all appendices 5. Driver-guide does not solicit tips 6. Vehicle remains unchanged at destination 7. No skipped attractions 8. 500,000 RMB travel accident insurance 9. No subcontracting or group abandonment 10. One booking, one vehicle, no group merging. Breach consequences: Double compensation on the breached item (per Article 55 of the Consumer Rights Protection Law). Problem resolution and compensation are handled independently. For hotel situations, we first attempt to upgrade to a higher standard; if upgrade is impossible, compensation follows the breach terms.

Concierge (the person communicating with you — follows through pre-trip, during, and post-trip) + Driver-Guide (understands overseas Chinese customs, on fixed salary, no shopping involvement) + Quality Supervisor (independent audits, not under the sales department) + At least one company leader in the group chat (to make decisions on escalated issues). We don't outsource groups to driver-guides and walk away — the entire chain is in the brand's hands.

Really. Driver-guides are on fixed salary — their income has nothing to do with shopping, so they have no incentive to take you to shops. You won't find any shopping stops on the itinerary — not a single one. Written into the contract, double compensation for violation.

No. The hotel name provided before departure is the final accommodation. If exceptional circumstances prevent arranging the original booking, we always upgrade to a higher standard, with the price difference covered by LiMao. Any deviation from the agreement is subject to double compensation. When the original hotel is genuinely impossible, we first attempt to upgrade to a higher standard; if upgrade is impossible, compensation follows the breach terms. Problem resolution and compensation are handled independently.

No. The digital and paper versions match clause by clause — no differing terms between the main body and appendices. A PDF is sent for review before departure, and you can sign online before arriving in China. We sign the national unified tourism electronic contract; the contracting party is the entity on our business license.

Bank transfer (SGD / RM / RMB), PayNow (Singapore), TNG (Malaysia). Quotes are displayed in SGD or MYR — no currency exchange hassles. A deposit confirms the itinerary. Balance payment is flexible — payable upon arrival in China, and especially cautious guests can pay the day before completing their trip.

We focus on overseas Chinese inbound travel. 19 major destinations cover all of China, with multiple sub-destinations under each that can be freely combined and customized. One team fully online and accountable throughout — vehicles, driver-guides, and hotels all directly operated.

Many passport holders enjoy visa-free entry to China for 15–30 days. Before departure, our concierge provides online guidance on filling out the arrival card to ensure smooth entry. If there are special circumstances, the concierge will inform you of required documents in advance.

Yes. Each person receives 500,000 RMB travel accident insurance, included free of charge in the trip cost — no extra payment needed. Policy information is delivered along with the itinerary plan.

30+ days before departure: full refund. 15–30 days before departure: 70% refund. 7–15 days before departure: 50% refund. Within 7 days of departure: non-refundable. We recommend confirming your itinerary early to lock in dates and hotels.

Overseas guests typically bring more luggage — we've fully accounted for this. A group of 4 travels in a 7-seater business vehicle; each person can bring at least one large suitcase plus one carry-on. For larger groups or extra luggage, the concierge will communicate in advance about upgrading to a larger vehicle. The vehicle remains unchanged at destination — written into the contract.

For elderly travelers, please inform us of health conditions in advance so we can assess whether the itinerary intensity is suitable. For children, ticket discounts and bed arrangements are handled by age: children not occupying a bed have lower fees; those occupying a bed are charged at adult rates. Details are specified in the itinerary plan, and the concierge will explain everything item by item.

Driver-guides primarily speak Chinese and are familiar with the language habits of overseas Chinese. The concierge provides bilingual (Chinese-English) online support and can assist with translation and communication at any time. If there are any language barriers, the concierge will help coordinate from behind the scenes.

International flights are not included. The trip cost covers ground transportation within China, driver-guide, hotels, entrance tickets, insurance, and more. If you need airline or flight recommendations, the concierge can provide suggestions and remind you about flight times.

Yes. The concierge is online throughout — any reasonable request can be communicated at any time. She can coordinate vehicles and driver-guides and will do her best to accommodate within feasible limits. It's not a rigid fixed itinerary — if you want to stay a bit longer, switch restaurants, or add a small attraction on the fly, just let the concierge know.

The concierge will send a detailed pre-trip checklist: documents (passport, arrival card), clothing (based on destination season), medications, electronic devices, and more. Key reminders will be sent again before departure. Just follow the checklist — no need to worry about anything yourself.