LiMao Travel after-sales commitments: double compensation for service issues, written into the contract; full refund on major service failures.

After-Sales Commitment

After-Sales Commitment — double compensation & full refund

The commitment

We have 10 Service Promises, all written into the contract. For any service issue during a trip, we provide Double Compensation as agreed. If a major service failure occurs, the customer's full payment is refunded, with a goodwill gift on top.

Customers buy the experience of the whole trip, not just a collection of individual services. Day-to-day issues are compensated per the standard; major failures result in a full refund — this is our commitment to our customers, and the standard we hold our team to.

The size of the settlement is determined not only by the customer's request, but also by our own sense of responsibility. In one real case, the customer asked for a partial refund; we refunded the full trip payment on our own initiative and added a goodwill gift on top.

How major service issues are handled

Taking responsibility — refunding in full

Process fixes and structural prevention — the handling and compensation standards are written in our after-sales service standards.

Our position

We do not avoid what has happened, and we accept any objective criticism. Every failure is handled to the end; every customer is taken seriously.