Why is your satisfaction rate higher?

Satisfaction is multi-dimensional. First, no deception — ten service promises written into the contract, with double compensation for any breach. Second, get more for the same price — high-speed rail to Jiuzhaigou saves 6 hours of mountain roads, travel the full Duku Highway, be the first group into every attraction. Third, someone has your back — your travel consultant, driver-guide, quality inspector, and company leadership are all in your chat group; the top decision-maker is one message away.

Will the contract change after signing?

No. It's a full e-contract with consistent terms across all clauses — no hidden discrepancies. A PDF is sent for review before departure; you can sign online before traveling to China. We use the national unified tourism e-contract, and the contracting entity matches our business license.

How do I pay the balance?

A deposit confirms your itinerary. The balance is collected flexibly — you can pay after arriving in China, and especially cautious guests can pay the day before the trip ends. Payment methods: bank transfer (SGD/RM/RMB), PayNow (Singapore), TNG (Malaysia).

LiMao Travel — Private China Tours, Satisfaction Guaranteed

What's Written Here Is the Bottom Line

10 Service Promises · Double Compensation for Breach

Every promise addresses a pitfall guests repeatedly encounter — as seen across travel review platforms. These promises are the floor — to ensure you're satisfied. Our goal is the ceiling — to make you even more satisfied. We won't write anything here we can't deliver.

All-Inclusive

No extra charges upon arrival. All optional activities confirmed item-by-item before departure.

Pure Sightseeing, No Shops

Zero shopping stops on the itinerary. Not hidden in fine print — simply none.

Hotel Confirmed = Booked

The hotel name you're told is where you'll stay. In exceptional cases, always upgraded to higher standards — the price difference is on us.

Contract = Appendix

Full e-contract with consistent terms throughout. PDF sent for review before departure; sign online before traveling to China.

No Tipping Solicited

Fixed salary — income unrelated to shopping or tips. Soliciting tips discovered in follow-ups leads to severe penalties.

Vehicle as Promised

The vehicle type and capacity promised is what you'll get. All three permits verified, owned and managed by us.

No Skipped Attractions

Every attraction in the contract will be visited. No skipping stops with excuses like "not enough time" or "road closure."

RMB 500K Travel Insurance

Included in the price, no extra charge. Not the minimum tier, not "pay 60 more to get it."

No Subcontracting

Brand team present throughout. From day one to the last day, it's LiMao Travel people with you.

Private Vehicle, No Group Mixing

Your vehicle is your vehicle. No sharing with strangers, private group, one vehicle per booking.

Why LiMao

Satisfaction Isn't a Slogan — It's Built on Three Dimensions

Traditional travel agencies say "satisfaction guaranteed" — but who decides what "satisfied" means? LiMao doesn't throw around slogans. We break satisfaction down into three dimensions, each backed by a real mechanism.

🛡️

Dimension 1

No Deception

Ten Service Promises written into the contract, each breach triggers double compensation. All-inclusive, no shopping stops, hotel confirmed = booked, no skipped attractions — what's written is the bottom line.

What competitors do → What we do → How we compensate

✨

Dimension 2

Get More for the Same Price

High-speed rail to Jiuzhaigou saves 6 hours of mountain roads. The full Duku Highway route. Jade Dragon Snow Mountain Glacier Cableway. First group into every attraction. Structural value-add, not discounts.

Others say "road closed" after a short stretch → We go the full route

👥

Dimension 3

Someone Has Your Back

Your travel consultant follows through pre-trip, on-trip, and post-trip. Driver-guides understand overseas Chinese travelers. Independent quality inspections. At least one company leader is in your chat group — the top decision-maker is one message away.

OTAs are platform intermediaries — leadership is never in guest conversations

The direct-operation structure itself is the constraint. All destinations share one brand and one team — a single poor destination damages the entire brand. It's not about self-discipline; the structure enforces quality.

Direct Operation vs. OTA Platforms

Why OTA Platforms Can't Do What Direct Operation Can

A major OTA was placed under investigation by China's State Administration for Market Regulation in January 2026. Platform commissions squeeze suppliers dry, leaving little room for service investment. LiMao takes 0% commission — no middleman markup.

Major OTA

Platform intermediary, tiered commissions can reach 30–40% — base 8–10% + gold-tier 13–15% + premium-tier 15–20% + traffic tools 5–10%. Supplier margins squeezed, service investment limited. 45-day settlement cycle. Under investigation by China's SAMR since January 2026.

Budget OTA

Platform intermediary, can't control end-service driver-guides. When issues arise, platform "coordination" ≠ accountability — suppliers can re-register under a new name and keep selling. Surface-level low commission (6.5% + annual fee RMB 15K), but full refund only at RMB 360K annual sales — rules favor the platform, not guests.

LiMao Direct ✦

0% commission. No middleman markup — travel consultant follows throughout, driver-guides on fixed salary, independent quality supervision. No finger-pointing when issues arise — the brand team is present throughout. A single poor destination damages the entire brand — structure enforces quality.